GENERAL TERMS AND CONDITIONS

The following GTC also contain legal information on your rights under the provisions on distance contracts and electronic commerce.

Scope of application
Offers and service descriptions
Order process and conclusion of contract
Prices and shipping costs
Delivery, availability of goods
Payment modalities
Retention of title
Warranty for material defects and guarantee
Liability
Storage of the contract text
Data protection
Place of jurisdiction, applicable law, contract language
Cancellation policy
Voluntary right of return

1. scope of application

1.1 The business relationship between the company LIV BERGEN GmbH, Pelargusstraße 1/1, 70180 Stuttgart (hereinafter "Seller") and the customer (hereinafter "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2 You can reach us for questions, complaints and objections by e-mail atde

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity (Section 13 BGB).

1.4 Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.

2. offers and service descriptions

2.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee.

2.2 All offers are valid "while stocks last", unless otherwise stated with the products. Errors excepted.

3. ordering process and conclusion of contract

3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using theBUY NOW] button. The customer can then proceed to complete the order process within the shopping cart by clicking the [BUY NOW] button.

3.2 By clicking the [Buy] button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Necessary details are marked.

3.3 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has dispatched or handed over the ordered product to the customer within 2 days or has confirmed dispatch to the customer within 3 - 4 working days with a second e-mail, express order confirmation or sending of the invoice.

3.4 If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment has not been received by the seller within 10 calendar days of the order confirmation being sent despite the due date, even after a further request, the seller shall withdraw from the contract with the result that the order shall lapse and the seller shall have no obligation to deliver. The order is then completed for the buyer and seller without any further consequences. A reservation of the item for advance payments is therefore made for a maximum of 10 calendar days.

4. prices and shipping costs

4.1 With regard to Germany and within the European Union, all prices stated on the Seller's website include the applicable statutory value added tax.

4.2 Outside the European Union, the prices quoted on the Seller's website are net prices plus any customs duties and taxes.

4.3 In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the Buyer on a separate information page and during the ordering process.

5. delivery, availability of goods

5.1 If advance payment has been agreed, delivery shall be made after receipt of the invoice amount.

5.2 If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, insofar as this is reasonable for the customer.

5.3 Should the delivery of the goods fail through the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.

5.4 If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not wish a comparable product to be delivered, the seller will immediately reimburse the customer for any payments already made.

5.5 Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.

6. payment modalities

6.1 The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available means of payment on a separate information page.

6.2 If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3 If third-party providers are commissioned with payment processing (e.g. Paypal, Klarna or Amazon Payments), their general terms and conditions apply.

6.4 If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay the statutory default interest.

6.5 The obligation of the customer to pay default interest does not exclude the assertion of further damages caused by default by the seller.

6.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

7. reservation of title

The delivered goods remain the property of the seller until full payment has been made.

8 Warranty for material defects and guarantee

8.1 The warranty is governed by statutory provisions.

8.2 The goods delivered by the seller are only covered by a guarantee if this has been expressly given. Customers are informed of the warranty conditions before initiating the order process.

9. liability

9.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages, notwithstanding the other statutory requirements for claims.

9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.

9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer regularly relies. In this case, however, the seller is only liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5 Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. storage of the contract text

10.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2 The seller will also send the customer an order confirmation with all order data to the e-mail address provided by the customer. If you have registered in our store, you can view the orders you have placed in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.

11. data protection

11.1 The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions.

11.2 The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller to fulfill and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process.

11.3 The customer has the right, upon request and free of charge, to receive information about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, provided that there is no legal obligation to retain such data.

11.4 Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the privacy policy.

12 Place of jurisdiction, applicable law, contract language

12.1 The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

12.2 The contractual language is German.

13. revocation instruction

13.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise the right of withdrawal, you must inform us (liv bergen GmbH, Pelargusstraße 1/1, 70180 Stuttgart, Fax: 0711 255 18 323, E-Mail:de of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. You can use the attached sample withdrawal form, but this is not mandatory.

13.2 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. Any losses due to currency fluctuations will not be refunded.

13.3 We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

13.4 The right of withdrawal only applies to unworn, unwashed and flawless items from which the labels have not been removed. Any loss in value of the goods due to wearing, washing or other signs of use, as well as removal of the label, removal/damage to the original packaging, accessories or similar will result in the return being rejected, as we will not be able to offer these items for sale again. In this case, the goods will be returned to the customer without a refund of the purchase price.

14. return shipment

14.1 You can request a return via the link in the email we sent you regarding your order. As soon as you have completed the return in the returns portal, we will send you an e-mail with instructions on how to carry out the shipment. Please follow the instructions and drop off the shipment at the collection point of your choice of the shipping company we have specified. You must send us the items you wish to return before the return period expires.

14.2 The return shipment shall be made to: liv bergen, c/o Relay Fulfillment UG, Klosterstraße 145, 72793 Pfullingen, Germany.

14.3 If you have any questions about your return, please contact our customer service:

E-mail: de
Phone: +49 711 255 18 321.